Where you can send money to inmates across the country - including Terry Leslie! You already took the first step by accepting your friend 's invitation. The next step is signing up it's free! Once you've registered, you can add additional inmates and explore JPay's other services. If you already have a JPay account, log in. Create an Account Email Address Field required Please enter an email address that is in a valid format.
Confirm Email Field required Please enter an email address that is in a valid format Email does not match. You can send money over the phone by talking to a JPay representative.
Call 1 JPay and we will be happy to assist you. You can have multiple incarcerated individuals associated with your JPay account. Transfer categories are only available in some states. These states have different accounts for "spendable" funds a commissary account, for instance and dedicated funds for specific purposes "Medical", "Dental" and "Travel" are common.
In those states where it is available, you can select which account to send money to by choosing a transfer category. Many offenders have multiple types of payments to make.
You can designate what kind of payment you are making by selecting a payment category. Incarcerated individuals are not allowed to handle cash directly, so any funds sent to them while they are incarcerated are generally placed in a commissary or spendable account. This account is similar to a bank account, and allows an individual to buy products and services from the facility commissary.
Please make sure you write it down for further reference. In rare instances, your credit card and our payment processor have trouble communicating.
When this happens, our system waits and tries to process your payment a little later. If you see this message, DO NOT attempt to process a second payment as your card may be charged twice. JPay generally transmits payments within one to two business days, with the exception of lockbox money order payments, which are generally processed within ten business days of receipt of the money order by JPay.
While JPay will process payments within these time frames, the correctional institution may take additional time in posting those payments to the individual's trust account. Community corrections payment availability varies according to each agency and depositor verification.
You can log on to your JPay account and see the status of your transaction anytime by clicking on "Send Money" then on "Transfer History" The status will appear to the right of the transaction. Locate the transaction you wish to cancel in "Transaction History" and click "Cancel".
If you do not see a "Cancel" button, the funds have already been sent, and can no longer be cancelled. You can send money or make a payment using cash by visiting any MoneyGram location worldwide. Ask the representative for instructions on how to send money to an incarcerated individual or make a payment through JPay. JPay lobby kiosks also accept cash. Yes, by sending money using cash you will be provided with a receipt of your transaction.
Please submit a written request using the online Customer Contact form. You can set up recurring payments through your JPay. A live customer service agent can also set up recurring payments for you. You can also call a live agent to help you through the process, but remember that the fees for making payments online are lower than over the phone. You can make a payment over the phone by talking to a JPay representative.
Not yet, but we are hoping to introduce a check-in service in the near future. Most incarcerated individuals receive their email within 24 to 48 hours, and many can respond electronically as well. Individuals receive their email according to a schedule set by their facility, and emails are subject to the same rules that apply to traditional mail. To send or receive Emails you need a JPay. Like regular postage stamps, every Email you send requires a JPay stamp.
The longer the Email, the more stamps you will need to successfully send it. Attachments, photos and VideoGrams also require stamps to be sent. One virtual JPay stamp will let you type up to characters, which is the equivalent of about 6 pages of handwriting. The cost of stamps varies according to the facility; some facilities offer stamp subscriptions. Stamp prices can be viewed by going to JPay. Stamps only expire in selected states. Please go to JPay. You can send an Email by following these 3 simple steps: Open a JPay.
A list of prior stamp purchases can be viewed by clicking "Purchase History" under the eMessaging tab on JPay. You can also submit a written request using the online Customer Contact Form.
Depending on the agency, for the price of one extra stamp you will be able to attach a photo to your Email. With very few exceptions, incarcerated individual read and reply to your Emails via the JPay Kiosks conveniently located inside their living units.
We deliver the content exactly as it was provided to us. If the photo is too small or too large, please use a photo editor before you attach it to your Email.
Yes, except for those incarcerated in the state of Texas. You will get a notification on your JPay. A Video Visit or a Video Visitation is a virtual way to talk face-to-face with your incarcerated individual from the comfort of your home using your personal computer.
To purchase a Video Visitation session you need to have a JPay. Video Visits are available in 30 minutes sessions. To be eligible for a Video Visitation you will need the following: You must be on the approved visitor list Have a JPay. Make sure your Video Visitation was confirmed and approved by your incarcerated individual's agency Make sure you are logged in to your JPay. The system will test whether your computer meets the requirements prior to your first Video Visit Make sure there is enough light on the room but no light directly facing your webcam Make sure your TV, radio or any other source of noise is off before starting the Visit Do not run any programs or downloads in the background while conducting your visit, as this could overload your processor and cause programs to unexpectedly quit — including your Video Visit.
A Videogram is a second video clip that you can send to an incarcerated individual as an attachment to an eMessage. Videograms are created with a webcam and microphone from your personal computer. To purchase a Videogram please open a JPay. Verify that your computer is connected to the internet and your webcam is working properly Make sure there is enough light on the room but no direct light facing your web camera Make sure your TV, radio or any other source of noise is off before starting to record your Videogram Do not run any programs or downloads in the background while you are recording your Videogram as this could overload your processor and cause programs to unexpectedly quit - including your Videogram.
Incarcerated individuals are allowed to browse our large music catalog, access their media account, and purchase music from the JPay inmate kiosks. All of the funds an individual has in their commissary account at their time of release plus any gratuity or extra funds for transportation where applicable are included in the Progress Card. This card is accepted everywhere MasterCard is accepted worldwide. The JPay Progress Card is automatically activated for signature purchases at the time of release, which means the card can be used immediately if it isswiped and signed as a credit card purchase.
For your security and protection, JPay sessions automatically expire. Your current session will expire in:. There's nothing quite like seeing your loved one in person. Visiting them at their correctional facility, however, can often be difficult the prison or jail may be far away, and the security procedures can be invasive.
Sometimes there's just no way to be there in person. When physical visits are impossible or inconvenient, JPay's Video Connect lets you talk face-to face with your incarcerated friend or relative from the comfort of your own home.
When you can't be there, this is the next best thing. Different correctional facilities offer different rates , duration, and availability for Video Connect sessions, though most Video Connect sessions last 30 minutes.
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